How can I reopen a closed ticket with a follow-up?

If you need help with the same issue that was previously solved, or you just need more time to respond, you can reopen a closed ticket by creating a follow-up ticket.

Here's how to do it:

  • Go to the inPersona Support Center and click "Sign In" located toward the upper-right section of the page to log in to your inPersona account.
  • Click your username to view the menu and then click "My Activities".
  • Find and view the details for the appropriate ticket.
  • Inside the ticket recap, click on the "Submit a Request" button located towards the bottom of the ticket.
  • Complete all the required fields and submit your request.

Please note:

  • By creating a follow-up ticket, a new ticket is created, which is linked to the original, closed ticket, for reference. The support team will review your request and provide assistance as needed.
  • It's important to note that you can only reopen a ticket that has been previously closed.

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