I don’t see my full expected Reward amount. What can I do?

Personal Reward

Your Personal Reward is influenced by various factors, including your NFT Level, maximum efficiency, block count, miner participation, and the daily-changing mining algorithm.

For a comprehensive understanding, please refer to our light paper available at White Paper.

If you are not receiving your Personal Reward perform the following checks:​

• For INPERSONA PRO/Apple Watch users:

1. Ensure your Apple Watch is connected to the Health app in your iPhone settings with all relevant settings turned on.

2. Manually synchronize health data collected by your Apple Watch with the inPersona PRO app by clicking the "Sync Data" button under the Data NFT on the InPersona App homepage throughout the day.

• For Helo Devices users:

1. Confirm that the MAC and UID address in the Helo app match that on the NFT.

2. Check if the email used in the Helo app is the same as in the inPersona app.

3. Ensure the device is worn correctly, with a snug fit that is neither too loose nor too tight.

4. Synchronize measurements in the Helo app at least once a day before 00:00 UTC.

5. Verify that the Automatic measurement frequency on the Helo app matches the frequency of your Data NFT.

• If, after conducting these checks, you still encounter issues, we recommend:

1. Unbinding and binding the device again from the Helo app and the NFT.

If you are receiving your Personal Reward partially to maximize your block collection and Personal Reward, please follow these steps:

1. Ensure all measurements align with your NFT's features and are recorded at designated intervals.

2. Your measurements before the daily deadline to achieve maximum efficiency.

3. Manually record measurements for each additional data block to include extra data blocks permitted by your NFT.

Connection VSC

Make sure that:

• Your SocialHub Console is active.
• The email used in the Helo app of the Connections is the same as in the inPersona DApp.
• Your Connections are mining.
• If your Connections are INPERSONA PRO/Apple Watch that are mining, but their mining activity isn't showing up in your Connection VSC. In this case, they must take the following steps: Disconnect and reconnect to the Health app in your iPhone settings, ensuring all relevant settings are turned on. Later unbind and then rebind your watch to your NFT.

Community Pool VSC

Make sure that:

• Your SocialHub Console is active.
• The email used in the Helo app of the Connections is the same as in the inPersona DApp.
• The Connections of both your Hubs are mining and collecting VSC points in the Hubs.

Connection USDV

Make sure that:

• Your SocialHub Console is active.
• The Connections that are purchasing NFT are correctly in your Hub.

Community Pool USDV

Make sure that:

• Your SocialHub Console is active.
• The Connections of both your Hubs are producing USDV points in the Hubs.
• The Payable amount is greater than 100 USDV.